Shipping & Delivery Policy

We ship physical outdoor tableware worldwide to destinations made available at checkout. A destination may be unavailable when a carrier cannot provide a safe, trackable route or where legal, customs or operational limits apply.

In-stock orders normally dispatch within 1–3 business days, Monday to Friday in the Europe/London timezone. Event quantities receive a written schedule. Orders placed together may ship in separate cartons, and tracking is sent to the order email.

Standard delivery is $12. Standard worldwide delivery is included when merchandise subtotal reaches $90. Faster services, if shown, are priced separately before payment.

After dispatch, domestic delivery is generally 3–6 business days. International delivery is generally 6–14 business days. Remote areas, peak periods, weather and customs can extend these estimates. They are not guaranteed dates.

Contact support if tracking has not updated for 5 business days or a parcel is more than 7 business days beyond the estimate.

Wicker baskets, XL blankets, side tables and Garden Hosting Complete Sets may use oversized or multiple cartons. The largest package is identified in the product ledger. Ensure the delivery location can receive the stated size; additional carrier charges caused by an incorrect or inaccessible address may be deducted where law permits.

Cross-border orders may incur import duty, tax or carrier clearance charges imposed by the destination. Unless checkout expressly states otherwise, the recipient is responsible. We provide accurate merchandise descriptions and values and do not mark purchases as gifts.

Check the delivery address before payment and contact us immediately after ordering if it needs correction. Changes are not guaranteed after dispatch. If a parcel returns because an address was incomplete, access was unavailable or it was unclaimed, we will offer reshipment at actual cost or refund eligible goods less unrecoverable delivery costs where permitted.

Photograph the outer carton, delivery label and affected item and contact us within 7 days of delivery. Keep packaging while the carrier review is open. For verified loss, transit damage or missing components, we will arrange a replacement, missing part or refund according to stock and applicable rights.